Information

Making a Purchase
To make a purchase simply click the BUY NOW button provided under the item to open the purchase options. Add the item(s) you wish to buy by clicking the ADD TO CART button. Once you have finalised your selection(s) click the SHOPPING CART button to open the Shopping Cart in a new window where you can review your order and make any changes.

If there is no BUY NOW button then that particular textile is unavailable. Please remember that each item is unique and entirely hand woven and finished by Vicky.

Postage & packaging costs
Postage and packaging costs are added from the options given in the Shopping Cart.

UK deliveries are sent by Royal Mail as a small parcel with two options available;
(i) 1st Class ‘Signed For’ service with an estimated delivery time of 1-2 business days from dispatch
(ii) Royal Mail Special Delivery Guaranteed Next Day by 1pm from dispatch

Deliveries within the European Union (EU) are sent by Royal Mail as a small parcel on an International Tracked and Signed service with and estimated delivery time of 3 – 5 working days from dispatch.

Deliveries to other destinations in Europe are sent by Royal Mail as a small parcel on an International Signed service with and estimated delivery time of 3 – 5 working days from dispatch.

Deliveries to destinations outside Europe (Rest of World) are sent by Royal Mail as a small parcel on an International Signed service with and estimated delivery time of 5 – 7 working days from dispatch.

All items in the Collection are presented in a small gift box and a maximum of two gift boxes can be sent as a Small Parcel by Royal Mail. If your purchase consists of more than two items from the Collection please contact Vicky Swales Woven Design using the contact form for an accurate guide to the Shipping cost.

Payments
Payments are processed either online through PayPal (you do not need to have a PayPal account as they accept payments by Debit/Visa/Master card) or offline by Bank Transfer. Please follow the instructions given in the Shopping Cart.

Reclaiming of VAT
Vicky Swales Woven Textiles is not registered for VAT purposes. No VAT is charged on your purchase and therefore no VAT can be reclaimed.

Customs and Import Charges
If you live outside of the EU you are responsible for any customs or import duties payable once the parcel reaches its destination country. Please contact your local customs office for current charges before you order, as this will prevent any unexpected charges you may not have considered.

Your Right to Cancel / Returns
Providing that you notify us within 14-days of receiving your order, you have the right to cancel your order and return the goods for a refund. You must pay the return postage costs and in order to obtain a full refund the goods must be returned in their original condition, unused, unworn, with original packaging and fit for resale.

Please read our full terms and conditions by clicking the following link: Terms